Allstate is a well-known company which offers a variety of automobile insurance which offer discounts on a variety of items; however, the customer support of Allstate is in dire need of improvements. Allstate offers customers with tools to control their accounts effortlessly and offers the option of contacting an agent within your region directly.
Pros and Cons
Pros Explained
Car insurance for unique needs
In addition to the standard auto insurance Allstate will also offer traditional auto insurance as well as automobile insurance within Mexico.
Generous discount program
You can avail 16 discount that can reduce prices of insurance for automobiles.
Multiple options for roadside assistance
Allstate offers more benefits by offering 24/7 support for customers who sign up for their roadside assistance plans.
Cons Explained
Poor customer satisfaction
Allstate consistently ranks lower than the average in satisfaction with the customer, both in J.D. Power and NAIC ratings.
Extra cost for roadside support
Customers need to sign up for the additional roadside assistance program in order to benefit from this benefit.
Policies sold in six-month terms
Allstate only provides car insurance policies that run for the period of six months. Not a full year.
1. Introduction
Allstate Insurance Company is a famous national company that offers different types of insurance that include automobile motorcycles homes, life renters, home off-road, as well as insurance. It is well-known in the world of insurance of automobiles for its long-standing tradition and wide variety of insurance products. However, depending on the requirements of your company, Allstate might not be the best choice for you. You’ll need look at your options to determine the most suitable auto insurance firm that’s right for you.
2. Company Overview
Allstate was founded in 1930 under the direction by General Robert E. Wood, the chairman and president of the board of directors at Sears, Roebuck & Co. The same approach was applied to insurance to his stores and later launched an insurance firm that provided insurance through mail. The same approach is applied to insurance in the same manner he did for his stores, creating an insurance company that offered insurance through mail. Today, Allstate has the distinction of being the biggest publicly-owned personal insurer in the U.S. with over 113 million private insurance policies. The company’s headquarters are situated in Northbrook, Illinois, where it provides coverage to all states. It also has agreements with a variety of companies to protect its policies, like Allstate New Jersey Property and Casualty Insurance Company and Castle Key Insurance Company in Florida. Allstate promises to support its clients but is currently involved in a Florida class action lawsuit brought by consumers concerning spam texts with personal numbers it says were bought by companies that aggregate data. Also, it settled a domestic, nationwide class action lawsuit filed by policyholders from 38 States. 4 These policyholders weren’t able to cover the cost of damages to their property. However, the majority of these cases were focused on homeowners’ insurance demands of Allstate.
Types of Coverage
Allstate provides 12 plans with options and standard plans for automobile insurance.
Standard Car Insurance Coverage
Allstate provides a variety of standard types of insurance protection that drivers need to safeguard themselves and passengers on the road.
Collision Coverage
If you’re a victim in an incident, collision insurance will cover the cost of any damage to your vehicle.
Comprehensive Coverage
Comprehensive insurance covers damages due to natural catastrophes, like fallen trees, hail, or vandalism.
Liability Coverage
If you’re at fault in the event, then liability insurance could be used to compensate the cost of injuries, property damage, or even death of a third-party.
Medical Payments Coverage
Medical payment insurance gives insurance to cover injuries which could affect you or one of your passengers involved in an accident.
Uninsured and Underinsured Motorist Coverage
If you’re involved in an accident caused by an at-fault or insured driver, the uninsured and underinsured motorist insurance could compensate for the damages caused by you.
Personal Injury Protection
PIP is also known in the form of personal injury protection, also known by the name of PIP is a kind of insurance which protects individuals in the case you are injured in an incident covered by an insurance policy.
Optional Coverage
Custom Equipment Coverages
If you have custom or aftermarket parts or equipment in your vehicle Then Allstate’s custom-made gear protection will cover items that aren’t covered under Your warranty, or insurance policy.
Personal Umbrella Policy
If you are in need of additional security the umbrella policy can provide protection that goes beyond the coverage offered by your regular insurance.
Rental Reimbursement Coverage
If your vehicle is damaged because of an insured loss such as collisions, you can to purchase rent reimbursement insurance to cover your car rental or alternative transportation that is suitable for the duration of repair work that is being carried out on your vehicle.
Classic Car Insurance
If you own an antique or classic car, the regular insurance for your vehicle insurance will not cover any damage you inflict. However classic car insurance is offered by Allstate gives you additional protection to reduce risk to personal risk. It is important to keep in mind this fact: traditional auto insurance cannot be provided by Allstate however, it is available by Hagerty Insurance Agency, LLC which is a third-party service provider.
Mexico Travel Car Insurance
If you’re planning on visiting Mexico, it is possible to purchase insurance on your vehicle to protect your vehicle in the event of an accident on your trip. This coverage can be added to the standard automobile insurance policy that protects motorists in each of the U.S. and Canada with the protection lasting up to one year.
3. Discounts
Allstate offers discounts of 14 to help in reducing the price of automobile insurance. 6 Be aware that for many of discounts, it’s not clear how much of discounts you’ll receive, so you’ll need to talk about the issue with an agent of the company or sign up to get an insurance policy prior to making a decision to sign up.
- Drivewise Discount
- New Car Discount
- Multiple Policy Discount
- Smart Student Discount
- Anti-lock Brake Discount
- Anti-theft Device Discount
- New Car Discount
- Safe Driving Club
- Early Signing Discount
- Responsible Payer Discount
- EZ Pay Plan Discount
- Allstate eSmart Discount
- Full Pay Discount
4. Loss Ratio
In its annual report for the second quarter of 2021 Allstate has revealed its liability and property ratio. This is the amount of loss of a business divided by the profits which is why companies that are more than 100 considered not profitable. Allstate is way behind the benchmark with its proportion that is 95.7 per cent in the year 2020. The ratio will rise by 5.9 per cent above 89.9 per cent in the 2020.
5. Complaint Index
The National Association of Insurance Commissioners is an independent assessor of a firm’s customer service. It monitors the number of complaints that are received from an insurance firm each year, in order to calculate the scores each year applying an average of 1.00 score as a standard for the industry. If scores are lower more, they are better. Between 2018 and 2020, the number of complaints received from Allstate has steadily increased each year. While Allstate received one of the top scores in the overall market, 1.93 at the end of 2018 it has increased from 1.93 to 2.71 and is more than 1.00 industry norm.